Frequently Asked Questions
Everything you need to know about bringing Plateful quality into your home.
What materials are used in Plateful dinnerware?
We specialize in high-fired stoneware and premium porcelain. All our products are lead-free, cadmium-free, and crafted to be chip-resistant for daily use.
Are your products microwave and dishwasher safe?
Yes, the majority of our collections are safe for both the microwave and dishwasher. However, items with gold or metallic rims should be hand-washed and never microwaved.
How do you ensure fragile items arrive safely?
We use custom-engineered, eco-friendly reinforced packaging designed to withstand drops and pressure. If anything arrives damaged, we will replace it free of charge.
What is your return policy?
We offer a 30-day 'Love Your Table' guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Do you ship internationally?
Currently, Plateful ships to the United Kingdom, North America, and select European countries. Shipping rates and delivery times vary by location.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link. You can also track your shipment directly through the 'Order Status' page on our website.